IT Support Specialist

Year Round Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 75-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 60+ unique destinations. A Great Job and Benefits to Match: Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!Healthcare options for both Seasonal & Year-Round employeesGenerous discounts on outdoor gear, apparel, etc.401(k) plan with generous company matchFree lift tickets, plus 50% off lift tickets25%-50% discount at Food & Beverage locations at Palisades Tahoe30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and moreEmployee Assistance Program (EAP) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Applicants must be 18 years of age. The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Base hourly pay range: $26,00 - $31.00 per hour Job Summary: The IT Support Specialist is responsible for providing technical assistance, solutions and support related to the installation and maintenance of computers, systems, software, applications, printers, peripherals, and related equipment. The ideal candidate should be able to troubleshoot problems, perform diagnostics and resolve technical issues in a timely and efficient manner. This includes supporting a broad range of technologies and applications related to the resort's point of sale systems and daily business operations. Excellent customer service skills are required to provide responsive service to fellow staff, outside vendors, and end users, ensuring that the department establishes and maintains cooperative working relationships. Essential Job Responsibilities/Duties/Tasks include the following: (other duties may be assigned) To be successful in this position, the applicant must retain knowledge and/or prior work experience in these skill areas: Manage user support requests received via phone calls, emails and in person inquiries regarding problems with the resort POS systems, Windows and Mac client computers.Utilize the Freshservice system to track and resolve issues in a timely manner. Maintaining written documentation of issues and their resolutions.Troubleshoot a variety of hardware and software issues.Work closely with other IT Team members and tech support vendors to ensure timely and accurate resolution of user requests.Perform first level problem assistance and/or resolution of client issues or provide issue escalation to other IT Team members as necessary.Learn fundamental operations of commonly used software, hardware and other equipment. Daily responsibilities of software and hardware support include Microsoft Windows Client Operating System and the Office suite, RTP POS, Axess RFID gate controls, Apple and Android smartphones.Maintain a commitment to providing excellent customer service in a fast-paced and sometimes demanding environment.Configuring and installing new hardware and software systems as required.Onboard & offboarding users accounts via Cayosoft and other user-specific applications.Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved.Meet weekly and as needed with the resort IT Team to discuss trends of inquiries and collaboration on outstanding issues.Supplement and update existing IT technical documentation and procedures.Travel to worksites to solve issue as needed.Other duties as assigned. Desired Skills: Having experience in the following skills is desirable and beneficial. POS - point of sale experience, RTPOne (Resort Technology Partners), Mi9 RetailHotel property management software - Springer Miller SystemsCredit card terminal management - installation, troubleshooting, FreedomPay & Shift4Teams, Sharepoint, OneDrive and other Microsoft software solutionsKACE Systems Management ApplianceCayosoft AdministratorBitlocker drive encryptionCrowdstrike anti-virus softwareSolarwinds/Orion, Xymon - server and network monitoring tools Competencies and Job Requirements: To be successful in this team and this company, the applicant must possess the following qualities: Professionalism - punctual, reliable and courteous. Self-motivated - able to complete projects with little direct supervision and is able to work through small road blocks independently.Analytical troubleshooting - able to work through technical issues and solve problems relying on past experience and finding answers online.Sociable - able to form productive and friendly relationships with coworkers, vendors and customers.Clear Communicator - able to communicate about technical issues with other IT staff and end users equally well. Able to send professional emails, contribute to group discussions in meetings, and effectively communicate verbally.Organized - we have a fast paced environment with many simultaneous priorities. It's essential that the applicant can function in this environment and be able to prioritize requests and manage interruptions effectively.Offer innovation - the applicant for this job should bring new ideas, new technologies and to be on the lookout for improvements and have the drive to implement these ideas.Flexible - able to adjust focus quickly when priorities change without advanced notice. Education: Degree in Computer Science, IT or other related discipline, or at least 1+ years of experience working in a similar environment. A combination of education and experience from which comparable knowledge and skills are acquired will be considered. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; occasionally lift up to 50 pounds for up to 50 feet in potentially extreme weather, exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee will be exposed to outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. Equipment Used in Job: Typical network wiring equipment (crimpers, cutters, toners, cable testers, lineman's handset, etc), various software, hardware and computer equipment, hand tools such as screwdrivers, pliers, etc.

To be successful in this team and this company, the applicant must possess the following qualities: Professionalism - punctual, reliable and courteous. Self-motivated - able to complete projects with little direct supervision and is able to work through small road blocks independently.Analytical troubleshooting - able to work through technical issues and solve problems relying on past experience and finding answers online.Sociable - able to form productive and friendly relationships with coworkers, vendors and customers.Clear Communicator - able to communicate