Retail Team Lead

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles• 401(k) Retirement Plan • Employee Assistance Program• Excellent training and professional development• Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: Manages overall day-to-day retail operations. Assists with all Ski/Snowboard rental operations as needed. Fluctuates/travels between at all three base area locations as needed. This position is responsible for merchandising, financial management, sales staƯ supervision and overall store management. Oversees training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control,controllable expenses, cash management, merchandising, loss prevention and store appearance. Job Specifications: Starting Wage: $21.00/hr - $23.73/hr Employment Type: Winter Seasonal 2025/2026 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities:As the Retail/Rental Dept: Lead of the Retail department, this job oversees the operations of a high volume, seasonal retail operation, while also assisting in the ski and snowboard rental center operations and servicing the entire resort. The retail/rental Lead’s responsibility includes: Overseeing all aspects of retail operations and assisting in rental operations. Manages through uncertainty and change positively Manages a team of up to 50 frontline staƯ Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service Day to day task will often include: Providing consistent and direct feedback, coaching and guidance to team members Driving professional development in yourself as well as others Designing, executing and tracking training plan for associates starting with their first day Ensuring department and staƯ have all necessary supplies Meeting with other departments and committees to ensure department is aligned with initiatives Creating operational plans for special events, groups, and holidays Identifying sales opportunities and create plans accordingly Administrative duties Managing retail inventory, rental inventory, and supplies with cost management in mind Processing payroll through a digital platform Job Requirements: Minimum 2 years leadership experience – preferred 2 years in retail/rental experience – preferred 2 years resort experience in management roles Knowledge and passion for snowsports Ability to travel between all 3 base area locations as needed The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here. The expected pay range is $21.00/hr - $23.73/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.