Front Desk Agent
Stellenübersicht
Gehaltsspanne
From $15.25 hourly
hourly
Standort
Snowshoe, WV
Erfahrung
Mittleres Niveau
Stellenart
Saisonal
Abteilung
Hospitality
Perks & Benefits
Stellenbeschreibung
Seasonal (Seasonal) Work, Play, Get Paid, and Enjoy the Perks! Housing: Affordable on-mountain employee housing available for rent.Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209Pay: $15.25 per hourStart Date: The end of November and beginning of December with positions available throughout the season.Flex and Seasonal positions availableSchedule: May require working early mornings, evenings, weekends, and holidays Employee Perks: Medical Benefits - Minimal Essentials Coverage availableFree skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!401k plan available to any employee over the age of 18Discounted Friends and Family Lift Ticket Vouchers30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more! Why Work with Us? As a Front Desk Agent, you'll be the welcoming face our guests see upon arrival at the mountain. We're looking for warm, friendly individuals who are enthusiastic about providing exceptional guest service. Stay informed about resort details, proactively resolve issues, and ensure guest satisfaction. Meet people from around the world, immerse yourself in our exciting winter season, and take advantage of all the amazing employee perks we offer at the resort! Job Responsibilities: Learn SMS & RTP Systems: Gain technical knowledge of reservation and ticketing systems.Understand Lodging: Familiarize yourself with 33 complexes and 1,200 rental units, including hotel rooms, condos, and private homes.Know Rates: Learn rate structures, including rack rates, discounts, and packages.Resort Knowledge: Understand lift tickets, ski rentals, lessons, adventure products, and special events.Guest Services: Confirm and book accommodations and activities, handle reservations, and provide information on options and rates.Handle Transactions: Reconcile daily transactions, including processing payments and balancing the cash drawer.Customer Service: Answer inquiries about activities, attractions, and general information.Confidentiality: Protect guest information and issue keys properly.Coordinate with Staff: Communicate with housekeeping and maintenance about room issues and guest needs.Maintain Operations: Keep the front desk organized, prepare for the next shift, and manage information displays.Team Contribution: Support team efforts and ensure smooth daily operations. Education: High School Diploma or GED All Information above is subject to change at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Snowshoe is an equal opportunity employer.
Skills & Categories
Unternehmensinformationen
Company: Snowshoe Mountain
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Über Snowshoe Mountain
Snowshoe Mountain is a serene ski resort that promises an exceptional skiing experience. This premier east coast destination is renowned for its comprehensive skiing and snowboarding facilities, making it a go-to spot for winter sports enthusiasts. With its impressive array of slopes, it’s a fantastic option for both novices and expert skiers. The resort's exemplary reservation staff are always ready to assist in crafting perfectly tailored packages, complete with kids' lessons, rentals, and lodging. The resort is characterized by a vibrant village environment, brimming with a variety of restaurants, shops and entertainment options. This makes it an excellent choice for individuals or families seeking to relax and enjoy the mountain's ambiance, even without hitting the slopes. The resort's convenient shuttle service is a notable feature, facilitating easy navigation around the area. Over the years, Snowshoe Mountain has seen substantial investment in upgrading its facilities. The slopes are easily accessible, allowing guests to start their skiing adventure without delay. Unique dining experiences are readily available, catering to a wide range of culinary preferences, and the lively village offers a host of shopping and entertainment experiences. For those seeking extended skiing sessions, the resort's Silvercreek area provides the opportunity for glorious night skiing. Accommodation at Snowshoe Mountain is strategically located for easy access to the slopes, providing the ultimate convenience for guests. The resort's continual improvement strategy, including upgraded lifts and large snow-moving equipment, ensures that it remains a top-tier destination for winter sports. Snowshoe Mountain’s diverse terrain offers a balanced mix of variety, challenge, and vertical drop. Despite its size, it provides an ideal environment for young skiers to learn and explore without feeling overwhelmed. The resort's commitment to delivering a valuable and enjoyable experience has made it a favored destination for both local and international visitors. Snowshoe Mountain is undoubtedly a place where every visit leaves you with a smile, a sense of satisfaction and a desire to return.