Assistant Manager - Rental Operations

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Responsible for providing high-end customer service and supporting overall store operations. The Assistant Manager directly oversees all aspects of day-to-day operations and the routine work of Rental Associates. This role upholds business standards, exercises elevated decision-making authority, and serves as a knowledgeable representative of our brand while driving a positive culture within the rental shop. The Assistant Manager also fulfills day-to-day operational responsibilities as needed to support the organization. Job Specifications: Starting Wage: $25.00 - $30.00/hr Employment Type: Year Round (11-month) Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Oversee daily operations of the Rental Shop to ensure smooth, efficient, and guest‑focused service. Support the Manager in opening/closing procedures, staffing assignments, and workflow management. Ensure equipment inventory (skis, snowboards, boots, helmets, etc.) is organized, maintained, and rotated properly. Monitor rental flow to reduce wait times and improve guest experience. Supervise Rental Attendants, Leads, and support staff during assigned shifts. Provide hands‑on coaching, real-time feedback, and support adherence to Vail Resorts’ policies and service standards. Protect company assets through effective loss prevention techniques and by managing inventory for rental products. Manage operational budgets and payroll while aligning staffing and spending with operational needs. Assist with training new employees on equipment handling, sizing, safety protocols, and guest service. Promote a positive, inclusive, safety‑first work environment. Ensure all staff follow equipment safety guidelines, fitting procedures, and operational SOPs. Monitor workspace for hazards; take immediate corrective action when needed. Ensure compliance with rental waivers, age/weight guidelines, and equipment safety checks. Responsible for performing quality repairs on customer’s bikes, including walk-in repairs and overhauls. Completes diagnosis of customer’s equipment and provides repair estimates. Schedules customer appointments and communicates clear and realistic expectations. Recommends products to enhance the customer’s cycling experience. Possesses advanced knowledge of bike repair practices and procedures. Ensure service paperwork is completed legibly, accurately, and filed accordingly Other duties as assigned Bike Knowledge preferred Job Requirements: Must be able to stand for long periods of time, operate hand and power tools, lift and carry bikes and parts, and other equipment Must be able to communicate fluently in English High School diploma or GED Equivalent The expected pay range is $25.00 - $30.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.