Team Lead, Ticket Validation - Seasonal
Aperçu du Poste
Fourchette Salariale
From $19.52 hourly
hourly
Expérience
Niveau Senior
Type d'emploi
Saisonnier
Département
Guest Services
Perks & Benefits
Description du Poste
Seasonal WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Hourly Rate of $19.52 Part Time - Seasonal WHAT WILL I BE DOING? The Team Lead, Ticket Validation supports the Validation Attendant team to ensure they Guests are utilizing the correct lift access product and educating the guest about the features and benefits of each access products to best meet their needs. Checking Guest's access passes at lift lines and other access locations that use RFID gates and scanners. Interacting with guests - Share passion and knowledge of Blue Mountain and help orient guests to the Mountain; Explain each attraction and communicate the individual restrictions and age requirements. Helping move and support flow of guests at specific validation pinch points in lift lines. Providing assistance for guests who may need support having their passes scanned. Organizing the work of Validation Attendants on shift; ensures that individual team members are stationed at the priority Lift Lines based on data, creates and communicates daily break schedule, assists Attendants in their guest service interactions as required. WHAT DO WE NEED FROM YOU? Ability to coach and lead others Excellent customer service, interpersonal and communication skills. Ability to work independently, multi-task and problem solve as well as manage challenging situations. Team orientated with an energetic, friendly, cheerful, and animated demeanor. Ski/Snowboard skills an asset AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
Requirements
. Helping move and support flow of guests at specific validation pinch points in lift lines. Providing assistance for guests who may need support having their passes scanned. Organizing the work of Validation Attendants on shift; ensures that individual team members are stationed at the priority Lift Lines based on data, creates and communicates daily break schedule, assists Attendants in their guest service interactions as required. WHAT DO WE NEED FROM YOU? Ability to coach and lead others Excellent customer service, interpersonal and communication skills. Ability to work independently, multi-task and problem solve as well as manage challenging situations. Team orientated with an energetic, friendly, cheerful, and animated demeanor. Ski/Snowboard skills an asset AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
Skills & Categories
Informations sur l'Entreprise
Company: Blue Mountain Resort
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À propos Blue Mountain Resort
Blue Mountain Resort is widely recognized as one of the premier ski resort destinations in Pennsylvania. For more than a decade, it has been a favorite among skiing enthusiasts due to its diverse terrain and exceptional snowmaking systems. The resort offers a wide range of skiing options suitable for all skill levels, from beginners to seasoned pros, making it an ideal destination for family outings. The high-speed lift service is a notable feature of the resort, ensuring accessibility to every corner of the mountain and effectively managing crowd levels even during peak periods. Despite its popularity, the resort is known for maintaining good skiing conditions, particularly during winters with substantial snowfall. The spacious bunny slope area provides a safe and enjoyable space for children and skiing novices to learn and gain confidence. A highlight of the resort is its commitment to customer satisfaction, as evidenced by the warm, personalized service provided by its staff. First-time visitors and those new to skiing find the resort particularly welcoming, with the available group lessons and one-on-one sessions with experienced instructors like David, who is highly recommended for his effective teaching methods. The resort also caters to non-skiers with fun alternatives such as snow tubing. However, it's worth noting that this can be crowded at times, and the waiting times can be long. Despite these minor issues, the overall atmosphere at the resort is positive, with friendly employees contributing to the enjoyable experience. Food options at the resort, although satisfactory, have been noted to be on the pricey side. The resort also offers facilities such as a locker service, although some visitors have reported minor issues with these. In summary, Blue Mountain Resort is a well-regarded choice for skiing and snow-related activities in Pennsylvania. Its extensive terrain, effective snowmaking systems, and friendly, helpful staff make it a popular choice for both experienced skiers and those new to the sport.