Team Leader - Winter Park

Seasonal (Seasonal) Job Title: Team Leader Location: Winter Park Terms: Seasonal, full and part time roles available Pay: $21/hour base wage, plus tips. Requirements: Expect weekend and holiday work. Valid Drivers License required. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the role: Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. Perks and Benefits: Free Alterra Mountain Company Employee pass:Unlimited access to all AMC owned resortsAbility to upgrade to full Ikon Pass at heavily discounted rateAbility to ski everyday*Access to 645+ industry discounted brands through ExpertvoiceDiscounted access to Rossignol/Dynastar/Lange equipment401K benefit and match for ALL staff members over 18 years oldLocation specific, customer service-based bonuses (4 total in-season) Primary Responsibilities: Opening and closing the shop dailyPre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.Plan delivery routes, support calls and pickups for the current and upcoming shift.Respond to customer phone calls, text messages, emails and voicemails in a timely manner.Dispatch ski technicians on reactive support callsEnsuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.Setting up the next shift for successUpselling existing guests via phone calls/texts in predelivery communication Secondary Responsibilities: Sizing guests in the proper equipment for orders as they come into our systemSchedule work assignments for the following shift.Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer RequirementsAssisting labor management during slow periodsTaking reservations and issuing refundsAssist with delivery and support service operations as needed

Expect weekend and holiday work. Valid Drivers License required. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!