Assistant Executive Housekeeping Manager

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary:The Assistant Executive Housekeeping Manager is responsible for assisting with the day to day leadership of the housekeeping department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with DoubleTree standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public spaces Job Specifications: Starting Wage: $25.00/hr - $29.55/hr Employment Type: Year Round Shift Type: Full Time Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor. Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts. Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work. Manage finances of housekeeping operations including budget, forecasts and inventory. Provide staffing, training, counseling and performance reviews for the housekeeping department. Ensure employees understand expectations and parameters. Comply with all Resort policies, procedures and standards of operation. Ensure the Housekeeping Department leads the charge in regard to recycling Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Emphasize guest satisfaction -Market Metrix- during all departmental meetings and focus on continuous improvement. Capital budget, perform any additional tasks or projects as required. Supervise the linen inventory based on forecast CPOR Supervise and review with the staff all the Hot Sos reports. Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity. Supervise the linen inventory based on forecast CPOR Emphasize guest satisfaction-monitor/track Hilton SALT responses and market metrics areas Job Requirements: High school diploma College degree 2+ years’ experience in Supervisory/Management/Assistant Housekeeper role Valid US Driver's License with acceptable driving record Microsoft Office Suite (Word, Excel, Outlook) Advanced ability in English Ability to communicate in Spanish Good communication, organization, and time management skills Lift weight from 25-50 lbs The expected pay range is $25.00/hr - $29.55/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.