Lead Retail Operations

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Lead Retail Operations is responsible for supporting the daily operations of the retail store while delivering an exceptional customer experience and maintaining high standards of operational excellence. This position serves as a key resource for the management team and associates, helping coordinate sales floor activities, inventory, merchandising, customer service, and operational processes. The Lead Retail Operations helps ensure the store is organized, efficient, properly stocked, and prepared to meet business and customer needs. This role leads by example and provides guidance and support to associates while assisting management with achieving sales and operational goals. Job Specifications: Starting Wage: $23.00/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Support the daily operation of the retail store and help ensure a positive customer experience. Provide exceptional customer service and assist customers with product selection, questions, and concerns. Lead by example and demonstrate strong selling, customer service, and operational practices. Assist with opening and closing procedures, including securing the store and completing required operational tasks. Support inventory management, including receiving, processing, replenishment, transfers, cycle counts, and maintaining accurate inventory. Maintain organized and efficient stockroom and sales floor standards. Assist with merchandising, product presentation, signage, and promotional displays. Monitor product availability and communicate replenishment needs to management. Help coordinate daily priorities and delegate tasks to associates as directed by management. Provide guidance, training, and support to associates on store procedures, customer service, product knowledge, and operational standards. Assist management in monitoring sales floor coverage and ensuring associates are positioned to support customer needs. Help maintain company standards for cleanliness, safety, organization, and loss prevention. Process customer transactions accurately and follow all cash-handling and point-of-sale procedures. Assist with resolving customer issues and escalate concerns to management when appropriate. Support special events, seasonal transitions, promotions, inventory initiatives, and other store projects. Communicate operational issues, customer feedback, inventory concerns, and other business needs to store management. Follow all company policies, procedures, and safety requirements. Perform other duties and responsibilities as assigned. Leadership Responsibilities: Serve as a role model for customer service, teamwork, professionalism, and operational excellence. Help create a positive and productive work environment. Coach and provide constructive feedback to associates when appropriate. Assist in onboarding and training new team members. Encourage teamwork and effective communication among store associates. Help ensure associates understand and follow established store procedures. Job Requirements: Previous retail, customer service, or related experience preferred. Previous leadership or key-holder experience preferred. Strong customer service and communication skills. Ability to work effectively in a fast-paced retail environment. Strong organizational skills and attention to detail. Ability to prioritize multiple tasks and work independently. Ability to work effectively as part of a team. Basic computer and point-of-sale system knowledge. Ability to learn and communicate product knowledge effectively. Ability to safely lift, carry, and move merchandise as required by the position. Flexibility to work a retail schedule, including weekends, holidays, and peak seasonal periods. Core Competencies: Customer Focus Leadership Teamwork Communication Organization Accountability Problem Solving Product Knowledge Operational Excellence Attention to Detail Success in this role: Success in the Lead Retail Operations position is demonstrated through consistent execution of store operations, strong customer service, effective support of the sales team, accurate inventory practices, and the ability to help create an organized, productive, and welcoming retail environment. The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.