Guest Services Manager
Panoramica del Lavoro
Fascia Salariale
Negotiable
yearly
Posizione
Jackson, Wyoming
Esperienza
Livello Senior
Tipo di lavoro
Stagionale
Perks & Benefits
Descrizione del Lavoro
As a dual seasonal facility, it is home to many summer and winter family friendly attractions. Posted: Sep 20, 2026 Year-round Guest Services Manager Snow King Mountain Resort Jackson, Wyoming Year-round Wages/Pay$27.00 / hour Experience LevelSome experience required Job Start DateOct 01, 2026 DescriptionSnow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service. Job DescriptionThe Guest Services Manager works to ensure a positive employee and guest experience is provided through all aspects of the sales process. The Manager will be tasked with developing a strong ticketing and guest services program for our growing business. They are responsible for training and supervising all staff related to guest services, ticketing, sales, online sales, volunteer, and host programs. He or she is responsible for being an expert on point of sales, waiver, reservation, and ticketing software. Essential Duties and Responsibilities:A positive attitude working with all types of people, and ability to handle challenging conversations in a friendly, professional manner. Works closely with ALL other departments, including Accounting, Lift Ops, Patrol, Mountain Sports School, Retail/Rental, HR, and IT. Hire and train ticketing supervisors and ticketing agents to oversee all aspects of ticketing offices and customer sales to include interface daily with customers, sales staff, and phone sales; handle guest issues and facilitate conflict resolution.Duties include answering phones, returning messages, telephone systems management and general email correspondence, including answering ticketing inquiries.Develop processes and procedures related to refunds. Be the point of contact to handle customer complaints.Assist Dir
Skills & Categories
Informazioni sull'Azienda
Company: Snow King Mountain Resort
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Info Snow King Mountain
Nestled in the heart of Jackson, Wyoming, Snow King Mountain is a ski resort that promises a plethora of fun-filled activities for both families and adrenaline seekers. From the exhilarating mountain coaster, ziplines, and alpine slide to the more relaxed tree canopy ropes course and mini golf, the resort caters to a wide range of preferences. Visitors have the opportunity to take a scenic gondola ride up the mountain, although some have pointed out that the windows can be quite scratched, making photography a challenge. During the ascent, guests are treated to panoramic views of the valley below. At the peak, the sight of the Tetons and Elk Refuge is truly a spectacle to behold. However, the resort is currently undergoing construction for a new restaurant, and visitors should anticipate a construction zone atmosphere at the summit. The weather at the top can also be quite windy, especially during the shoulder seasons and winter months, so dressing in layers and bringing a windbreaker is advised. On the slopes, Snow King Mountain offers well-maintained runs suitable for both beginners and more experienced skiers. The resort has been praised for its outstanding staff who are always on hand to ensure guests have a memorable experience. This includes offering personal attention during activities such as the popular zipline tour. However, some concerns have been raised regarding the resort's management and maintenance, including an instance of a non-functioning hot tub and a lack of transparency regarding facility closures. Despite these concerns, the resort continues to draw visitors with its fantastic views, friendly staff, and array of activities. In summary, Snow King Mountain is a destination that combines natural beauty with adventure and family-friendly fun. However, it's advisable for visitors to confirm the availability of amenities and to prepare for a variety of weather conditions to ensure a comfortable and enjoyable experience.