Blue Mountain Resort

“I visited Blue Mountain Resort with the hope of an enjoyable tubing experience. However, I found the organization quite lacking. The resort seemed to have oversold tickets which led to a scarcity of tubes. This resulted in lengthy wait times that significantly impacted my visit, especially for my children. Based on my personal experience, I'm hesitant to recommend this resort for tubing.”

“I had a wonderful time at Blue Mountain Resort. It's the perfect place to unwind and enjoy quality time with friends and family. The service was outstanding and the staff was quite friendly. I visited over the weekend and was pleased to find there was no wait time. I would definitely recommend making reservations to ensure a smooth experience.”

“My friends and I chose Blue Mountain Resort for our annual trip to the Poconos, largely due to its convenient location and the availability of skiing and snow tubing tickets for our large group. However, our experience was marred by the resort's handling of an unexpected situation. We had bought our snow tubing tickets two weeks in advance, only to be informed later that the snow tubing activities were canceled due to insufficient snow. Although the situation was beyond anyone's control, we expected the resort to handle it professionally and refund us, given that we don't live nearby and had no intention of returning. When we requested a refund, we were initially offered a store credit. We explained that this wasn't a practical solution for us, given our distance from the resort. While most of us were eventually refunded, some of us had a hard time getting our money back. One of the customer service representatives even seemed annoyed by our request. Adding to our frustration, one of us accepted a gift card instead of a refund, intending to use it in the gift shop. However, the gift card didn't work, leading to further inconvenience. The overall experience left us disappointed. We had hoped to enjoy our time at the resort, but the lack of adequate planning and poor customer service left a sour taste. I believe the resort needs to improve its management and ensure its staff are well-trained in customer service. If you're considering a visit, be prepared for potential issues. If possible, I would recommend considering other options, such as Camelback.”

“While my experience with Blue Mountain Resort was not ideal, I was particularly disappointed with their customer service. Their lift ticket terms and conditions made it clear that tickets are non-refundable, only offering store credit as compensation, even if you have a valid reason for not being able to go, such as health concerns. Despite the fact that lift tickets must be purchased in advance online, the resort seemed unwilling to make exceptions or adjustments to their policy. The pricing also fluctuates based on demand, which can be frustrating if you are planning a spontaneous trip. Ultimately, I found this lack of flexibility discouraging and not worth the quality of the slopes.”