Powder Ridge Mountain Park & Resort is a multi-faceted destination known for its diverse range of activities and events. While the ski resort provides thrilling experiences on its slopes, it also hosts special events such as the haunting event. Guests have appreciated the fire pits in the zombie lounge and the quality of food, specifically the pulled pork. The ski lift ride is cited as the highlight of the resort experience. However, there have been instances of high volumes of inebriated patrons, which some feel detracts from the family-friendly atmosphere.
The resort has also been praised as an excellent wedding destination. Its beautiful setting and high-quality cuisine, including a mimosa bar, omelette bar, and French toast, have received glowing reviews. The staff was commended for their flexibility and support during unpredictable weather conditions that forced a change in plans.
However, Powder Ridge Mountain Park & Resort has been criticized for its customer service. There have been complaints about difficulty reaching customer service representatives, both over the phone and via email. Some customers have reported feeling ignored and frustrated by the lack of response.
An additional area of concern is the communication between the staff and guests, particularly in terms of providing accurate information about operating hours and ticket validity. Miscommunication regarding these matters has led to dissatisfaction and disappointment among some customers. It's recommended that the resort ensure all staff members are informed of any changes in operating hours and ticket policies, to avoid such issues in the future.
In summary, Powder Ridge Mountain Park & Resort offers a wide range of activities and experiences, and while it has received positive feedback for its food and atmosphere, it needs to improve its customer service and communication.