Assistant Manager: Ski & Ride School - Hourly

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary:Knowledge of Vail RPOS system, excellent communication skills, ability to support staff and maintain integrity in the midst of difficult situations, understand risk management and implement a safe working environment. Ability to educate staff about implementing season long program development, understand the needs of the community, ability to create lasting relationships with parents, athletes and staff, be able to ski and ride in all weather conditions. Understanding of the Outdoor Recreation industry with willingness to learn develop and grow. Ability to learn from mistakes. Job Specifications: Starting Wage: $27.00 -$32.14 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Hires and recruit Coaching staff Manage hiring pipeline for entire Teams program SIS employee re-hire status and paper work Interview and recruit staff for All Mountain Development Team Marketing Website program descriptions and products are updated published and working in concert Oversee customer service with phone calls/emails Outreach to local schools Employee engagement/trainings Foster leadership skills for all staff so they have the tools to be successful Provide trainings throughout the season that align with the Teams methodology Open to listening and understanding staff needs Ability to utilize staff in a way that supports personal strengths Always look to increase opportunities for employee engagement Communication/ DRIVN software Work with software developers of DRIVN to create a communications software program that will support program needs Oversee athlete program development with the Teams Director. Design and input programming specific to All Mountain Teams Train Coaches, Head Coaches and parents on expectations, teaching plans, evaluations, communication matrix and season long program development Teams registration Processing credit cards and understanding of Vail RPOS system to run reports Update athlete data in communication platform Manage tuition, refunds, waitlist, inventory of athletes to staff ratio Program Development Oversee the development and program implementation for 345 athletes Schedule staff for 8 Teams programs Manage 6 Head Coaches and 50 coaching staff Foster future relationship with local schools to grow the mid-week development program Understand the Teams athlete pipeline to develop future athletes and lifelong skiers and riders Educate parents about Teams program: Hosting orientations, designing handbooks that define clear expectations, supporting staff to lead and handle situations in a way that develop trust from the parents and athletes Job Requirements: High School Diploma. Ability to read/write and communicate in English. A minimum of 2 years experience working for a Ski and Ride School. PSIA/AASI certification (preferred). Proficiency with MS Office. Exceptional guest service skills. Exceptional organizational skills. Preferred skills: Previous supervisory experience. Proficiency with RPOS. The ability to communicate in Spanish. The expected pay range is $27.00 -$32.14. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.