Ski and Ride School Lead: Special Programs

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles• 401(k) Retirement Plan • Employee Assistance Program• Excellent training and professional development• Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The SRS Special Programs Lead is responsible for assuring the success of all our special program lessons, including Mtn Kids, SOS Outreach, Boys and Girls Club and others. Weekly schedule includes a mix of teaching lessons, office administration work, and on-snow facilitating special program lessons. Duties include: assigning classes, overseeing the lesson split process, teaching lessons, guest service, facilitating resolution of guest and employee issues as they arise, leading morning meetings communicating safety policies and helping to ensure the special programs products run smoothly. The Special Programs Lead will communicate on a regular basis with location assistant manager and managers. Job Specifications: Starting Wage: $23.00/hr - $53.50/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job responsibilities: Coordinate with special program organization contacts the scheduling and details of each special program. Working with admin and assistant manager team to schedule staff. Teaching lessons. Leading instructor morning meetings and communicating daily safety messages. Assigning lessons using the priority system. Communicate professionally with fellow employees and guests, resolve routine concerns, and coordinate guest recovery when service does not meet expectations. Promote workplace safety, conduct required safety meetings, and report employee injuries, guest incidents, hazards, and near misses. Provide timely feedback to employees. Work with training team to coordinate special program-specific trainings and facilitate end of day debriefs with instructors. Other duties as assigned. Job Requirements: High school diploma or equivalent. At least one year of experience working in a ski and snowboard school. Strong communication, organization, problem-solving, and guest-service skills. Basic proficiency with email, spreadsheets, web-based applications, scheduling tools, and handheld radios. Ability to manage multiple priorities and lead teams in a fast-paced environment. Ability to communicate fluently and professionally in spoken and written English. Availability to work weekends and all holiday peak days. Ability to work outdoors in winter weather and a high-alpine environment. Preferred skills: Previous supervisory experience. PSIA/AASI certification Familiarity with Vail Resorts computer systems. The expected pay range is $23.00/hr - $53.50/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.