Advanced Guest Services Attendant

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles• 401(k) Retirement Plan • Employee Assistance Program• Excellent training and professional development• Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: This role supports guests and employees through our in-resort Information Desks. Responsibilities include assisting with lost and found services, dry cleaning services, parking and locker inquiries and general resort inquiries. Team members in this role provide accurate information, deliver exceptional guest service, and help create a positive and seamless resort experience for all guests and staff. Job Specifications: Starting Wage: $22.00/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Adhere to the mission vision and values of Vail Resorts and provide an Experience of a Lifetime for our staff and guests. Train, schedule, and manage the performance and safety of department staff to meet or exceed goals of department. Prepare and update Guest Services Manual as needed. Perform daily safety and service meetings. Manage a safe working environment and help to provide a safe guest experience. Assist the Manager in adhering to labor, expense, and revenue budgets. Oversee smooth operation and management of guest service programs including: information desks, lost and found, mountain tours, rental lockers, mountain services staff, ski valet, guest arrival experience, trail grooming information, on mountain communication of lift and trail closures. Provide exceptional leadership and work to develop the leadership potential of Guest Services Leads, and Staff members. Process and handle guest comments, complaints or requests in a timely and appropriate manner. Assist in the training and execution of resort wide Epic Service Solutions program. Participate in, and help other departments respond appropriately to, guest comments and service opportunities identified in GX surveys. Help to develop programs and implement operations to enhance guest experience at the resort. Provide support and assistance to other operational departments in order to elevate service levels across the resort. Other duties as assigned. Job Requirements: Bachelor's Degree in a related field - preferred. At least 2 years of supervisory experience - preferred. At least 3 years of experience in guest service or related field - preferred. Ski industry experience preferred. Knowledge of resort and local area - preferred. Valid Driver’s license. Familiarity with MS Office applications and Excel; competency using e-mail and internet. Fluent in English Language. Ability to work in all weather conditions for extended periods of time. Expert skiing or snowboarding ability. Exceptional communication, leadership, and organizational skills. Ability to converse clearly, comfortably and calmly with a variety of guests. Positive and enthusiastic attitude The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.