SMC Lead Server

Seasonal (Seasonal) At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resortsFree or discounted multi-resort dependent season passesFree or discounted IKON pass Discounted golf & fitness center membershipsEmployee childcare rates & discounted seasonal programsRetail + F&B discountsFriends & family ticketsOnsite medical clinicMedical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company matchDiscounted tuition planPaid parental leavePaid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY The Stratton Mountain Club is seeking an enthusiastic and hardworking Lead Server to join our dynamic food & beverage team. The Lead Server is responsible for delivering exceptional guest service while also assisting with supervision and support for the serving team during their shift. This role bridges the guest-facing services and the operations side ensuring both guest satisfaction and smooth service flow. This is a full time seasonal position, compensated at $15.00 + gratuities. ESSENTIAL DUTIES Maintain a strong knowledge of menu items and be able to make informed recommendationsEnsure members/guests receive professional, friendly, and prompt service, anticipate guest needs and proactively resolve issuesSupervise and train serving staff to enhance service efficiencyLead the server team during the shift; assign sections or tables, monitor performance, assist with training and mentoring new serversAct as point-person when the manager is off floor or during busy timesField guest concerns, escalate appropriately, maintain service standardsEnsure the dining area and server stations are clean, stocked and organized; assist with opening and closing dutiesOversee accurate guest checks, billing and payment processCollaborate with all F&B positions to ensure seamless, high-level serviceModel professional behavior; appearance, communication, adherence to resort policies and Club service standardsAttend all shift and training meetingsPromote a fair and harmonious work environmentAdditional duties as assigned QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Previous experience as a server in full-service restaurant (particularly resort or fine dining) requiredSupervisory or lead server experience preferredVermont DLC certificationFamiliarity with POS systems and guest check proceduresFlexible work schedule that may include early mornings and will include nights, weekends, and holidaysFood & Beverage certification (e.g., TIPS/ServSafe) preferredExcellent guest service skillsStrong communication skills and ability to lead effectivelyAbility to work independently and in a team environmentAbility to thrive in a fast paced environment PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer

Previous experience as a server in full-service restaurant (particularly resort or fine dining) requiredSupervisory or lead server experience preferredVermont DLC certificationFamiliarity with POS systems and guest check proceduresFlexible work schedule that may include early mornings and will include nights, weekends, and holidaysFood & Beverage certification (e.g., TIPS/ServSafe) preferredExcellent guest service skillsStrong communication skills and ability to lead effectivelyAbility to work independently and in a team environmentAbility to thrive in a fast paced environment PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer