Supervisor, Mountain Adventures - Winter
Job Overview
Salary Range
From $23.55 hourly
hourly
Experience
Senior Level
Job Type
Seasonal
Department
Management
Perks & Benefits
Job Description
Seasonal WHAT'S IN IT FOR ME? Free skiing and riding for you and your dependents; Discounted lift and attractions tickets you can share with your friends. Enjoy skating, tubing, Ridge Runner, and more; Staff priced meals & Starbucks treats; Receive exclusive discounts at all Blue Mountain-owned retail stores; Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. HOURLY RATE- $23.55 Monday to Sunday: 9:00am to 8:00pm (4-5 shifts /week) FULL-TIME HOURS: Full-Time Hours: 4-5 Shifts per weekShifts can run from 9:00am to 8:00pm with evenings and weekends required WHAT WILL I BE DOING? The Supervisor is responsible for assist with the training content and day to day operational support of the winter attractions which includes Woodview Skating, Big Dipper Tubing, and Canopy Climb. Additionally maintaining a high level of guest and employee experience. They will work in cooperation with the Assistant Manager to ensure that the training content and standard operating procedure are both manageable for staff and are in accordance with the safety and service standard goals of these departments. Working alongside staff in all areas of the operation.Setting clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance; provides staff with the tools that they require to complete the job and/or task expected of them.Monitoring the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination with the Assistant Manager.Ensuring the accuracy and timeliness of Payroll.Assisting with on-boarding new employees, continuous training and evaluating performance; assisting with coordinating of staff to include hiring, scheduling, uniforms, rewards & recognitions, performance reviews and corrective coaching.Preparing, executing and documenting a comprehensive training plan for the department. This includes all mandatory training as per the MOL; Coordination of accident/incident procedures along with documentationDaily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc. WHAT DO WE NEED FROM YOU? 2 years' of leadership experienceLabour cost control; consistently looking for efficiencies in our processes.Coaching for performance. Exploring various approaches to motivate employees to maintain our service standards.Service recovery. Listen and lead with empathy.Guest and employee safety. Safety is our priority.2+ years of previous experience working in a winter-based Attractions/Recreation, specifically with Mountain Adventures Team.Ability to work outdoors in all types of weather *This role is being posted to fill a vacant position AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
Skills & Categories
Company Information
Company: Blue Mountain Resort
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About Blue Mountain Resort
Blue Mountain Resort is widely recognized as one of the premier ski resort destinations in Pennsylvania. For more than a decade, it has been a favorite among skiing enthusiasts due to its diverse terrain and exceptional snowmaking systems. The resort offers a wide range of skiing options suitable for all skill levels, from beginners to seasoned pros, making it an ideal destination for family outings. The high-speed lift service is a notable feature of the resort, ensuring accessibility to every corner of the mountain and effectively managing crowd levels even during peak periods. Despite its popularity, the resort is known for maintaining good skiing conditions, particularly during winters with substantial snowfall. The spacious bunny slope area provides a safe and enjoyable space for children and skiing novices to learn and gain confidence. A highlight of the resort is its commitment to customer satisfaction, as evidenced by the warm, personalized service provided by its staff. First-time visitors and those new to skiing find the resort particularly welcoming, with the available group lessons and one-on-one sessions with experienced instructors like David, who is highly recommended for his effective teaching methods. The resort also caters to non-skiers with fun alternatives such as snow tubing. However, it's worth noting that this can be crowded at times, and the waiting times can be long. Despite these minor issues, the overall atmosphere at the resort is positive, with friendly employees contributing to the enjoyable experience. Food options at the resort, although satisfactory, have been noted to be on the pricey side. The resort also offers facilities such as a locker service, although some visitors have reported minor issues with these. In summary, Blue Mountain Resort is a well-regarded choice for skiing and snow-related activities in Pennsylvania. Its extensive terrain, effective snowmaking systems, and friendly, helpful staff make it a popular choice for both experienced skiers and those new to the sport.