Supervisor, Restaurants and Banquets- Flex - Year Round
Job Overview
Salary Range
From $23.55 hourly
hourly
Experience
Senior Level
Job Type
Seasonal
Department
Hospitality
Perks & Benefits
Job Description
Flex Year Round WHAT'S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. FLEX - YEAR ROUND WAGE-$23.55 WHAT WILL I BE DOING? The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services. Establish clear service standards and expectations for team members and supervise daily operations, provide ongoing coaching and recognition, and promptly address and document any performance concerns.Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals. Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience. Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership. Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow.Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency.Based on business volumes, may be required to work in other F&B operations for extended periods of timeDevelop and manage employee schedules, adjusting labour levels based on business volumes and group activity.Ensures tactical processes and standards are followed to support the achievement of the Strategic Plan.Ensures that daily expenses and labour schedules meet daily budget allocations. WHAT DO YOU NEED FROM ME? Smart ServePrevious Supervisor experience in a busy operationAble to work all shifts including weekendsReliable transportation THIS ADVERTISED POSITION IS FOR A CURRENT OPPORTUNITY AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
Skills & Categories
Company Information
Company: Blue Mountain Resort
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About Blue Mountain Resort
Blue Mountain Resort is widely recognized as one of the premier ski resort destinations in Pennsylvania. For more than a decade, it has been a favorite among skiing enthusiasts due to its diverse terrain and exceptional snowmaking systems. The resort offers a wide range of skiing options suitable for all skill levels, from beginners to seasoned pros, making it an ideal destination for family outings. The high-speed lift service is a notable feature of the resort, ensuring accessibility to every corner of the mountain and effectively managing crowd levels even during peak periods. Despite its popularity, the resort is known for maintaining good skiing conditions, particularly during winters with substantial snowfall. The spacious bunny slope area provides a safe and enjoyable space for children and skiing novices to learn and gain confidence. A highlight of the resort is its commitment to customer satisfaction, as evidenced by the warm, personalized service provided by its staff. First-time visitors and those new to skiing find the resort particularly welcoming, with the available group lessons and one-on-one sessions with experienced instructors like David, who is highly recommended for his effective teaching methods. The resort also caters to non-skiers with fun alternatives such as snow tubing. However, it's worth noting that this can be crowded at times, and the waiting times can be long. Despite these minor issues, the overall atmosphere at the resort is positive, with friendly employees contributing to the enjoyable experience. Food options at the resort, although satisfactory, have been noted to be on the pricey side. The resort also offers facilities such as a locker service, although some visitors have reported minor issues with these. In summary, Blue Mountain Resort is a well-regarded choice for skiing and snow-related activities in Pennsylvania. Its extensive terrain, effective snowmaking systems, and friendly, helpful staff make it a popular choice for both experienced skiers and those new to the sport.