Lead Ticket Checker, Winter

Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)+ Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offFree friends & family day-ski vouchers (Periodic allotment)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employment Position Title: Lead Ticket Checker Business Unit: Mountain Operations Position Reports to: Lift Operations Manager, Ticket Checking Supervisor Positions Reporting to this Role: Ticket Checker Location: Crystal Mtn, Washington Wage: 22.00 - 23.50 Lead Ticket Checker is a housing eligible position RESORT OVERVIEW, CULTURE AND VISION Crystal Mountain, the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone. Who we are... Crystal Mountain's Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty. We appreciate effort but value performance We build relationships by acting with integrity We communicate & decide through collaboration We protect our environment to ensure our future We have fun doing what we do JOB SUMMARY - Assist Ticket Checkers at multiple lifts in daily duties, identify and delegate tasks and projects for Ticket Checkers, and give Ticket Checkers breaks. Understand how the RFID gates and tablets work, know each ticket and pass type, and handle minor ticket and guest issues. Ticket Checking Lead will work closely with Guest Service employees while handling ticket issues. ESSENTIAL DUTIES- Efficiently perform all duties of a Ticket CheckerEnthusiastically interact with guests at every opportunity and provide customer serviceSet up and break down multiple lift mazes dailyLead your team of Ticket Checkers in assigned tasks and projectsMust be able to adhere to all company and departments policies and procedures and set an example for others to followAssist in training new employeesEnsure all breaks are completed in accordance with Department of Labor policiesResponsible for the overall appearance of mazes and staff, as well as auditing supplies and documentation throughout the dayAssist in physically demanding tasks such as shovelingConduct crowd control in lift linesHave a professional appearance and demeanorBe respectful to all employees and guests at all timesMust be dependable and reliableIdentify and delegate tasks to Ticket Checkers throughout dayEncourage a safe work environment This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS- Leadership and/or Ticket Checking Lead experience requiredSki/Snowboard experience preferredClear and concise verbal and written communication skillsExcellent customer service skillsMust be self-motivated and able to maximize use of time and resources PHYSICAL DEMANDS AND WORKING CONDITIONS- This position is required to work early mornings, evenings, weekends, holidays, and long hours while in operation.Be able to work flexible schedulesAble to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.Perform repetitive tasksAbility to work for extended periods of time standing, bending, reaching, speaking, and sitting on a constant basis.Working outside in various extreme cold and changing weather conditions for long periods of time To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer

- Leadership and/or Ticket Checking Lead experience requiredSki/Snowboard experience preferredClear and concise verbal and written communication skillsExcellent customer service skillsMust be self-motivated and able to maximize use of time and resources PHYSICAL DEMANDS AND WORKING CONDITIONS- This position is required to work early mornings, evenings, weekends, holidays, and long hours while in operation.Be able to work flexible schedulesAble to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.Perform repetitive tasksAbility to work for extended periods of time standing, bending, reaching, speaking, and sitting on a constant basis.Working outside in various extreme cold and changing weather conditions for long periods of time To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer