Signature Collection Guest Services Manager - Year Round

PURPOSE OF POSITION: The Guest Services Manager is responsible for overseeing all aspects of daily customer service operations and managing front desk operations at Signature Collection. This position ensures an exceptional luxury experience for owners and guests from pre-arrival through departure while supporting the operational and service standards of Deer Valley Resort. RESPONSIBILITIES: Support established standards for personnel administration, performance, and service to guests and owners Recruit, hire, train, and supervise department personnel Respond promptly to all owner and guest requests Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy Document all problems and resolutions Manage all front desk operations, including concierge and bell staff services, ticket sales, and guest check-in/check-out procedures Create the weekly schedule within budget guidelines to ensure adequate staffing Inspect residences prior to guest arrival and report any problems to the appropriate departments for resolution Assist with owner/guest transportation as needed Develop and implement new procedures for the front desk Field inbound calls from guests, owners, and vendors and direct to the appropriate department Facilitate communication with owners regarding issues, special concierge requests, and booking reservations Assist with owner and guest transportation as needed Review monthly financial statements, including balance sheet and profit and loss statements Maintain office inventory and organize and maintain records, files, calendars, and a variety of databases Oversee the process of check requests and financial records, including budget preparation and tracking, posting code training, and owner billing Other duties as assigned QUALIFICATIONS: Experience in supervising lodging front desk staff required Excellent guest service, communication, and interpersonnel skills Strong problem-solving, decision-making, and conflict-resolution abilities Highly organized with the ability to manage multiple priorities in a fast-paced environment Must be computer literate and have a working understanding of MS Office Suite Must be able to lift a minimum of 50 lbs. Must have a valid driver’s license and clean DMV record Must be able to drive curving mountain roads in various weather conditions DATES OF EMPLOYMENT: Year Round PAY RATE: Salaried Deer Valley Resort is an Equal Opportunity Employer. APPLICATION LINKED HERE View job details