Assistant General Manager, Sky Deck Lodge

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Assistant General Manager is responsible for leading all guest-facing Food & Beverage operations at Sky Deck. Reporting to the General Manager, this role oversees daily food service execution, team development, labor management, guest satisfaction, and operational excellence across multiple dining venues. The AGM partners closely with the Culinary leadership team to deliver exceptional guest experiences while fostering a culture of accountability, teamwork, and hospitality. Job Specifications: Starting Wage: $25.00/h - $28.60/h Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Guest Experience Lead a guest-first culture that delivers exceptional service and memorable experiences. Respond to guest concerns and identify opportunities to improve satisfaction. Ensure all guest-facing areas are clean, organized, and presentation-ready. Leadership & Team Development Recruit, train, coach, and develop Front of House supervisors and team members. Build engaged, high-performing teams through recognition, coaching, and accountability. Manage scheduling and staffing plans to support business needs. Operations Oversee daily Front of House operations, including service execution, cash handling, POS systems, and opening/closing procedures. Ensure compliance with company standards, food safety, and responsible alcohol service practices. Partner with BOH leadership to ensure seamless operations and communication. Financial Management Support labor management, productivity goals, and operational budgets. Monitor sales performance, staffing levels, and guest service metrics. Identify opportunities to improve efficiency and profitability. Resort Partnership Collaborate with Mountain Operations, Events, Marketing, and other resort departments. Support seasonal activations, special events, and peak visitation periods. Promote a One Team culture across Heavenly Mountain Resort. Job Requirements: Required 3+ years of leadership experience in Food & Beverage, hospitality, or resort operations. Experience leading high-volume guest service teams. Strong communication, leadership, and organizational skills. California Food Handler Certification. TIPS Certification or ability to obtain upon hire. Ability to work weekends, holidays, and peak business periods. Preferred Resort, hotel, or multi-unit restaurant experience. Experience managing multiple outlets and large seasonal teams. Bilingual English/Spanish preferred. The expected pay range is $25.00/h - $28.60/h. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.