Senior Reservations Agent

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Kindred Resort is more than a destination—it’s a community built on connection, nature, and elevated experiences. Join a team rooted in excellence, authenticity, and the spirit of the Rockies, with competitive pay, benefits, and real opportunity for growth. The Group Rooms Coordinator supports group programs—including corporate retreats, weddings, and social events—by managing room blocks, booking links, group codes, and rooming lists with accuracy and care. This role is essential to delivering a seamless, luxury experience for planners and guests while supporting revenue performance and operational efficiency. Job Specifications: Starting Wage: $21.04/hr - $24.75/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Build and manage group room blocks, booking links, group codes, and rooming lists Monitor pickup, attrition, and cut-off dates; share updates with Sales and leadership Support billing, VIP requests, upgrades, and reservation changes Maintain accurate reporting and data across key systems (Delphi, OPERA, SynXis, CVENT, Ascent360) Serve as a primary contact for group housing questions and planner support Ensure reservation details align with contracted terms, policies, and Kindred service standards Communicate clearly with internal teams to support smooth execution and guest arrivals Confidently represent and “sell” the Kindred experience by providing detailed resort information to guests and travel partners Capture revenue from incoming calls, emails, and chats by converting inquiries into confirmed reservations Manage and respond to guest communications via phone, email, text, and live chat platforms Coordinate reservation details to ensure guest satisfaction and a seamless arrival experience Job Requirements: High school diploma or GED required 2+ years of hospitality experience (group rooms or reservations experience preferred) Experience working across multiple hospitality systems required Strong attention to detail, organization, and follow-through Excellent written and verbal communication skills Ability to prioritize and multitask in a fast-paced environment OPERA Cloud experience, luxury hospitality experience, and Spanish fluency are a plus The expected pay range is $21.04/hr - $24.75/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.