Assistant Manager: Front Office

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: The Front Office Assistant Manager ensures that each guest and owner receives personalized and welcoming guest service, from arrival to departure, and addresses any guest service issues as appropriate. She/he ensures that all front office policies, procedures and guidelines are adhered to. The Assistant Manager should be a team player who trains and provides ongoing coaching to staff to provide excellent guest service while following all hotel and front office policies and procedures. The ideal candidate will be a proactive and tenacious problem solver willing to put the guest first in all situations. He/she will possess strong guest service and professional bearing, a positive personality, be a problem solver, good with numbers and accounting, able to multi-task, and work diligently to improve the work place for employees and guests. The Front Office Assistant Manager should conduct oneself with safety in mind and undertake all job requirements in a manner which will guarantee a safe environment for oneself, guests and fellow associates. Job Specifications: Starting Wage: $25.00/hr - $35.20/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Responsible for supervising, training, coaching and empowering Front Desk staff in Hotel Front Office operations, guest service, guest security and safety. Ensure Front Office staff follow all Front Office and hotel policies and procedures, staff are well presented (uniforms, personal hygiene etc.) and also punctual. The Front Office Assistant Manager is expected to provide exemplary guest service to all guests at all times and to ensure a satisfactory guest arrival and departure experience for guests and homeowners. This includes reviewing Front Office guest service scores on a weekly basis, achieving survey goals, addressing any service issues with staff, and coaching staff to provide guest service that provides and experience of a lifetime while following guest service protocol. Responsible for owner and owner guest arrival and departure experience, addressing owner questions regarding availability of unit, including inspecting unit, addressing any concierge requests, checking in /out owners whenever possible and in general ensuring that each owner receives excellent guest service throughout their stay. Responsible for reservation room assignments, including ensuring that all guest requests are met, accuracy of room assignments, addressing and resolving any double-booking issues, communicating last-minute room changes to housekeeping Responsible for keeping accurate bookkeeping records including collecting on all receivables and correcting any billing discrepancies. Responsible for ordering operating supplies required for front office operations and adhering to budget. Other duties as assigned. Job Requirements: Required: Excellent computer skills, including Word, Excel, knowledge of booking channels some property management system experience Ability to learn a variety of computer software applications necessary to complete the duties of the job Excellent communication skills (verbal and written) Strong organizational skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, ability to work weekends, holidays and long shifts as occupancy requires Preferred Previous supervisory experience in a hotel front office management role Previous hotel front office experience and solid understanding of hotel reservations, revenue management, and guest service Undergraduate degree The expected pay range is $25.00/hr - $35.20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.