Lead Retail Operations Truenorth

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary:Come to work at a world class mountain shop and enjoy the best benefits package in the industry. Join our passionate team and we’ll train you in all aspects of selling the latest outdoor gear - no experience required! As a Retail Associate, you will provide our guests with gear and services for the ultimate outdoor experience. Job Specifications: Starting Wage: $23.00/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Provide excellent guest service and product knowledge Outfit guests with the latest outdoor gear - we'll train you! Work together with teammates to maintain safety Standards May include other duties such as cashiering, rentals, or assisting other departments Other duties as assigned Job Requirements: Ability to work a flexible schedule; including nights, holidays and weekends. Commitment to exceptional Customer Service. Ability to stand and move in an active, team-oriented environment for extended periods. Must be able to communicate fluently in English A Retail Associate is a flexible employee who often works across multiple departments and in various roles which could include one of the following: Resort Activities Retail Rental operations Food and Beverage Support Ticket sales or scanning Lift Operations Base Area Operations The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.