Operations Manager - Steamboat

Seasonal (Seasonal) Job Title: Operations Manager Location: Steamboat Terms: Seasonal- full and part time roles available Pay: $28.00/hour Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required! About us: Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. About the role: Operations leaders (aka assistant managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role. You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction. No two days are the same as an operations leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success. Perks and Benefits: Free Alterra Mountain Company Employee ski passUnlimited access to Alterra Mountain Company owned ski resortsAbility to upgrade to full Ikon Pass at heavily discounted rateAbility to ski everyday* Barring blackout dates at Deer ValleyAccess to 645+ industry discounted brands through ExpertvoiceDiscounted access to Rossignol/Dynastar/Lange equipment401K benefit and match for ALL staff members over 18 years oldLocation specific, customer service-based bonuses (4 total in-season) Primary Responsibilities: Pre-season shop set upConducting orientation for ski technicians and team leadersWeekly scheduling and approving timesheetsConducting 1:1s and team meetings to maintain communicationCoaching ski technicians and team leaders through shop shifts and ride-a-longsMaintaining a positive culture in the shopRespond to customer satisfaction surveysEnsuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.Fleet maintenance of vans, ensuring that vans are up to date with records and mechanical maintenance is being done as needed Secondary Responsibilities: Setting up the next shift for successPre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.Plan delivery routes, support calls and pickups for the current and upcoming shift.Dispatch ski technicians on reactive support callsSizing guests in the proper equipment for orders as they come into our systemSchedule work assignments for the following shift.Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer RequirementsAssisting labor management during slow periodsTaking reservations and issuing refunds

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required!