Assistant Manager: Guest Services - Hourly

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: Service is the foundation of everything we stand for at Vail Resorts, and our Assistant Managers are no exception to creating this experience of a lifetime. Assistant Managers are an integral part of PSS operations responsible for leading daily operations and helping to deliver high-quality, consistent service in a fast-paced, high-volume environment. Reporting to the Guest Service Manager you will oversee and support the PSS staff while maintaining excellent standards, efficiency, and teamwork. This position is key to driving both guest satisfaction and team performance throughout the seasons. Job Specifications: Starting Wage: $25.00 - $28.60 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Leadership & Team Lead, coach, develop and inspire staff from a variety of backgrounds and experience levels to build skills, take ownership of their roles, and grow as contributing members of the team. Creating a positive, productive working environment. Create and manage staff schedules using workforce management tools to optimize coverage and labor efficiency. Facilitate onboarding and ongoing training programs tailored to seasonal staff needs and provide regular performance feedback. Guest Experience Ensure consistent delivery of Epic Service across all PSS touchpoints Monitor service quality delivered by staff and identify areas of team strength and opportunity Address and Resolve guest concerns and feedback. escalate issues when needed and support quality improvements by identifying areas of opportunity. Ensure guest-facing areas maintain professional standards, including snow removal and signage upkeep Operational Excellence Support the Guest Service Manager by leading operations efficiently during peak times and throughout the year. Ensure effective operations at all times across ticketing, pass sales, and guest service. Oversee point of sale systems and ensure accurate transaction processing Support budget adherence by monitoring labor costs and managing supply inventory in alignment with financial targets. Assist with inventory tracking and ordering of supplies. Collaborate with other departments (e.g Ski School, Rentals, F&B) to support guest flow Complete all necessary administrative duties as needed daily, including but not limited to POS Reconciliation, Facility Check List, Daily Payroll Accuracy, Ordering & Inventory, Safety & Stand-up Meetings, logs. Be punctual reliable and consistent with workplace attendance Sales & Strategy Lead daily stand-up meetings to align team goals and communicate operational updates. Drive sales of lift tickets, lessons, rental and other resort products by utilizing and promoting effective sales techniques, such as upselling, suggestive selling and cross selling. Review and interpret sales reports to identify trends, inform staffing decisions, and improve upselling techniques. Communication & Coordination Act as a liaison between front line staff and resort leadership Participate in cross-departmental planning for group visits, events and peak days Ensure accurate and timely updates in shared platforms such as Microsoft Teams and operational trackers. Job Requirements: Minimum 3-5 years of hospitality or guest service experience in high-volume environments, including 2+ years of leadership experience. Ability to lead and inspire a diverse seasonal team. Excellent administrative, communication, and organizational skills. Must be able to work flexible hours including weekends, holidays, and peak resort periods. Ability to lift up to 50 lbs. and stand for extended periods. Ability to attend work in all seasons, in addition to the winter weather environment. The expected pay range is $25.00 - $28.60. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.