Assistant Manager: Product Sales & Services - Salary

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team is no exception in creating this experience of a lifetime. Responsible for managing product and service sales operations, Product Sales Managers are devoted leaders committed to staff development and enhancing the guest experience. Job Specifications: Starting Wage: $57,784.00 - $64,064.00 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Seasonal remote role: Lead product sales operations in Telluride during the winter season. Oversee all product sales operations, including but not limited to hiring, scheduling, training, payroll, budgeting, inventory, and equipment, while collaborating with other business departments as necessary. Prepare monthly labor and operating expense recaps. Hire and train necessary leadership roles for in-person operational oversight, including but not limited to leads and advanced agents. Manage team performance and behavior by providing meaningful feedback and direction, including recognition, performance development, or escalation when necessary. Conduct weekly one-on-one meetings with leads and advanced agents. Hold monthly meetings with frontline agents focused on support and development needs. Provide daily communication and support. Be available via Teams, Outlook, and phone from 8:15 AM to 4:45 PM MST to maintain quality product sales and guest service, assisting with questions, comments, and complaints, and ensuring timely resolutions. Conduct morning meetings via Teams on your weekly schedule. Support Partnership with Telluride: Participate in leadership forums to provide feedback and input on operations, training, and continuous improvement opportunities. Hold bi-weekly touchpoints with the Telluride Leadership team to ensure our team is meeting their needs and to receive information on local events that may impact business needs and volume. Bi-monthly check-ins, or more frequently as needed, to support the team and business. Maintain knowledge of and adhere to all applicable laws, regulations, and company policies. Perform other duties as assigned. Job Requirements: High School Diploma or GED equivalent required; some college preferred. Ability to travel to and from Telluride. 3-5 years of supervisory experience in a related field preferred. Strong computer skills, including proficiency in Microsoft applications. Flexibility to work both indoors and outdoors, with exposure to the elements. Must be able to communicate fluently in English. The expected pay range is $57,784.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.