Analyst: IT Support

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Field Analyst 1 is an on-site IT position that provides day-to-day support for end-user technology and assists with physical network and site infrastructure across assigned resort and business locations. The role supports IT-approved workstations, point-of-sale systems, peripherals and connected technologies; performs foundational connectivity and cabling tasks; maintains assets and documentation; and executes defined onsite work under established procedures or direction from senior Field IT and Enterprise Network resources. The role prioritizes safety, service, learning and accurate escalation while building the technical foundation for higher-level Field Analyst responsibilities. The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here Job Specifications: Starting Wage: $61,534.00 Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: 1. End-User & Resort Technology Support Provide onsite support for IT-approved endpoints and resort/business technology, including workstations, point-of-sale systems, printers, scanners, handheld devices, telephones and peripherals. Use the approved IT service management/work ticket system to document demand, ownership, progress, troubleshooting and resolution in alignment with service expectations and KPIs. Coordinate equipment relocations, seasonal deployments, outlet/site openings, special-event technology and operational readiness activities within assigned scope. Address issues that can be resolved within Field IT scope and escalate application, security, network or other specialized issues to the appropriate enterprise team. 2. Network & Connectivity Support Apply foundational knowledge of Ethernet, Wi-Fi, IP addressing, DHCP/DNS concepts and VLAN awareness when supporting connected devices. Perform basic cable, jack, patch-panel and switch-port identification; complete rack-and-patch activities and prescribed physical connectivity tests. Install, replace or connect approved network hardware under direction and collect onsite diagnostic information requested by Enterprise Network. Validate device/site functionality following approved remote network changes or physical equipment replacement. 3. Physical Infrastructure & OSP Supports cable locating, basic pathway/cabling identification, telecom-room inspection, patching, physical checks and OSP work under established procedures and direction at locations where OSP support is a Field IT responsibility. 4. Incident & Service Management Own assigned incidents and requests through appropriate resolution or escalation; support major-incident activities by providing timely onsite facts, physical checks and recovery actions within Field scope. 5. Project Delivery Participates in deployments and projects by completing assigned tasks, equipment moves, readiness checks and post-install validation. 6. Asset, Documentation & Lifecycle Management Configure, track, maintain and properly retire IT-approved technology and maintain accurate equipment inventories. Create and update assigned support documentation, site records and SOPs; document physical infrastructure findings accurately. 7. Vendor & Business Partner Coordination Coordinate site access and interact professionally with approved vendors or contractors when assigned. Communicate clearly with business partners, facilities, IT teams and other stakeholders about local technology work, impacts, dependencies and status appropriate to role level. 8. Training, Knowledge & Technical Leadership Shares knowledge with peers, participates in required training, and develops proficiency through coaching and job shadowing. 9. Safety & Risk Management Prioritize personal, coworker, contractor and guest safety; follow company procedures, PPE requirements and established work practices. Recognize personal skill and safety boundaries, stop work when conditions are unsafe, and escalate work outside training or authorization. Follows established information security and compliance requirements and promptly escalates identified or suspected issues to InfoSec/GRC. Performs assigned onsite security and vulnerability remediation tasks under the guidance of InfoSec/GRC, including patching, configuration changes, validation, or other technical activities. Job Requirements: Required Positive, service-oriented and solution-focused approach with a desire to learn new technologies. Familiarity with technology support in an enterprise environment and ability to follow documented procedures. Working ability to prioritize assigned work, document accurately and communicate with technical and non-technical partners. Demonstrates strong verbal and written communication skills. Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills. Ability to sit and stand for extended periods and perform hands-on work in technology spaces. Ability to lift and move up to 50 pounds (with assistance if needed). Ability to work a schedule that may include weekends, holidays, after-hours support and on-call coverage based on business need. Valid U.S. driver’s license. For mountain/resort locations, ability to work outdoors in winter conditions and at altitude; ability to ski or snowboard at an intermediate level or willingness to learn. Candidates bring different combinations of experience and skills. If your experience does not align with every qualification, we encourage you to apply if you believe your capabilities and experience align with the core responsibilities of the role. Preferred / Development CompTIA A+ or equivalent knowledge preferred and CompTIA A+ must be obtained within one year of hire. Foundational understanding of networking and structured cabling concepts, or demonstrated ability to develop these skills. Progress toward CompTIA Network+ or equivalent is a plus. Other duties and projects as assigned. The expected Total Compensation for this role is $61,534.00. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.