Whitetail Resort

Lead Ski Patrol

Whitetail Resort
From $24.00 hourlySeasonalSenior LevelMercersburg, PA, USHousing

Job Overview

Salary Range

From $24.00 hourly

hourly

Location

Mercersburg, PA, US

Experience

Senior Level

Job Type

Seasonal

Department

Safety & Patrol

Perks & Benefits

Housing Provided

Job Description

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles• 401(k) Retirement Plan • Employee Assistance Program• Excellent training and professional development• Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: Service is the foundation of everything we stand for at Vail Resorts and our Ski Patrol team is no exception to ensuring this experience of a lifetime. Responsible for the safety of staff and guests on the mountain, Ski Patrol are alert and dependable professionals focused on safety with the ability to remain calm in crisis when incidents arise. Responsible for leading teams of patrollers in specific disciplines of expertise and day-to-day operations on the mountain. This person will oversee the daily ski patrol functions and help coordinate with Patrol Leadership to facilitate daily projects. Job Specifications: Starting Wage: $24.00/hr - $30.61/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Supervise and promote guest safety on varied terrain with varying winter weather conditions Assist injured/ill guests on the mountain Transporting injured guests off the mountain using a toboggan or supporting air lift operations Maintain trails, including hazard identification and setting up closures, safety materials, and other impacts from the resort environment Have extensive knowledge of ski patrol including but not limited to: department compliance requirements, medical applications, terrain management, scheduling, weather observations, snowmobile operations, accident investigation, lift evacuation, and slope safety Assist with maintaining an updated patrol SOP documentation, manuals, and training tools Assist patrol leadership in daily operations including but not limited to safety meetings, organizing and assigning responsibilities, incident investigations and hiring activities Facilitate training, mentorship, and support of patrol members Overseeing the day to day operations of the ski patrol team Administrative duties such as goal setting, documented performance management, performance appraisals, overseeing and ensuring the quality assurance of training and scheduling Will be able to lead effectively in the absence of the Ski Patrol Manager Will work closely with other Mountain Operations departments and managers Knowledge of Mountain Operations Demonstrates effective supervisory skills with regards to motivation (morale and positive reinforcement) and performance management Demonstrates effective communication skills Other duties as assigned Job Requirements: 5 years of previous patrol experience preferred Patrol Lead or Specialist at a Vail Resort preferred Pass resort Ski Patrol sponsored ski test, capable of skiing all types of terrain under all weather conditions. Must be able to communicate fluently in English Must be at least ​Choose an item.​ Must have excellent guest service skills Must work well in a team environment Must be able to work in inclement weather in a mountain environment The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. For more information on the clearances, click here. The expected pay range is $24.00/hr - $30.61/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Skills & Categories

SeasonalMountain OperationsRetail & RentalSenior / LeadStaff HousingFree Season PassTraining ProvidedSki/Board Ability

Company Information

Company: Whitetail Resort

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About Whitetail

Mercersburg, Pennsylvania

Whitetail Ski Resort is a popular destination praised for its exceptional customer service and well-organized operations. Guests often mention their positive experiences with the resort's staff, who are consistently described as helpful, attentive, and kind. Whether handling ticketing issues or assisting with equipment rentals, the team at Whitetail Ski Resort is dedicated to ensuring a smooth and enjoyable visit for all guests. The resort offers a variety of winter activities, including skiing, snowboarding, and snow tubing. Guests appreciate the convenience of online ticket purchasing, which expedites the entry process. The resort's layout is clear and easy to navigate, with ample signage to direct visitors and plenty of indoor space for relaxing and dining. Whitetail Ski Resort is particularly popular among beginners, offering several gentle slopes and easy routes for those new to winter sports. The snow conditions are typically good, although some guests have noted that the snow can start to melt in the afternoon. Regardless, many guests report a satisfying and fun-filled experience on the slopes, even on warmer days. A notable aspect of the resort is its security team's dedication to guest safety and satisfaction. Cases such as misplaced equipment are handled with utmost seriousness and care, with staff members going above and beyond to assist. However, the resort can get crowded, particularly on weekends, leading to long ticket and equipment rental lines. Some guests have reported long wait times for lifts as well. Despite these factors, many guests speak highly of their experiences at Whitetail Ski Resort, with numerous visitors stating their intention to return. In summary, Whitetail Ski Resort is a well-regarded destination for winter sports enthusiasts, marked by its excellent customer service, beginner-friendly slopes, and a strong commitment to guest satisfaction.

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