Manager on Duty (Village Suites) - Year-Round

Year Round WHAT'S IN IT FOR ME? Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations! Alterra Mountain Passes for your family; Discounts on Blue Mountain Lift tickets for friends and family; Free skating; Staff priced meals &Starbucks treats; Staff room rates at all our hotels; Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more! Manager on Duty is assigned to one of the 4 locations (Westin, Village Suites, Mosaic and Blue Mountain Inn& Resort Homes). Our team of hotel associates work to ensure that our hotel spaces are inviting and comfortable. An inspired leader will work with the team of Front Office and Housekeeping teams to ensure highest possible quality of guest and associate experience. The Manager on Duty will inspire performance through collaboration, team building, and by clearly articulating and supporting the achievement of success measures. This role works in close collaboration with the Director of Hotel Operations, Manager of Loyalty and Quality Assurance, Hotel Manager and Hotel Managers of other Resort Hotels to ensure that teams are well aligned daily to meet and exceed all success measures. HOURLY RATE OF $23.27 HEALTH AND DENTAL BENEFITS FULL TIME, YEAR ROUND HOURS - 5 Shifts per week - 8 hour shifts between 6:45am to 11:00pm WHAT WILL I BE DOING? In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards. Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees. Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events. Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction. Support a culture of strong and meaningful communication and recognition of efforts. Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates. Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests. Participates/Follows/Implements corporate initiatives WHAT DO WE NEED FROM YOU? Hotel management, hospitality management or business management diploma / degree 2 years' experience within Front Desk or Housekeeping operations Excellent communication and Proven ability to engage and recognize employees Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.) Attention to details relating to guest room and public space conditions Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system) AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.