Keystone Store Manager

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Service is this foundation of everything we stand for at Vail Resorts and our retail and rental employees are no exception to this experience of a lifetime. Responsible for providing high end customer service and store support, our Retail and Rental Management staff are knowledgeable representatives of our brand and culture inside our stores ready to assist with any of our customers questions and provide premium product. Job Specifications: Starting Wage: $58,859.00 - $84,084.00 + annual bonus Employment Type: Year Round (11-month) Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Oversee store operations and performance maintaining up to date knowledge of products and trends to forecast future performance and store needs Assist with any guest service needed for our daily and seasonal lockers. Monitor inventory and all transactions to ensure compliance and minimize shrink/loss. Maintain administrative responsibilities including staffing, budgets, paperwork, and reporting Review and document employee performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary Partner with leadership to gather feedback and input on store performance, training, and continuous improvement opportunities. Ensure excellent customer service through timely response to customer questions, suggestions, complaints, and recognition by management Other duties as assigned, including specialty areas like merchandising and general store operations. Job Requirements: High School Diploma or GED Equivalent; Bachelor’s Degree in a business-related field preferred 3+ years of retail supervisor experience; ski industry preferred. Strong computer literacy including Microsoft applications preferred Ability to work a flexible schedule including nights, holidays, and weekends Must be able to communicate fluently in English The expected pay range is $58,859.00 - $84,084.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.