Supervisor: Lift Operations

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary:As a Lift Experience Supervisor, you are responsible for the day-to-day operations in the Lift Experience department. Your duty is to supervise role expectations and personal accountability with safety, customer service and operational excellence for the Lift Experience team. You will supervise all positions in Lift Experience, as well as conduct and coordinate department administration as required. Job Specifications: Starting Wage: $52,000.00 - $72,841.60 Employment Type: Year Round Shift Type: Full Time Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Lead the daily operation of resort lift experience team such as scheduling staff and procedures for opening and closing lifts, follow all uniform and grooming expectations and be the example for the team to follow. Assist with hiring, support, and training of operators in daily operations, service and safety Monitor and document lift experience operator performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary Hold Lead Hands accountable for their zones and help to coach and develop their leadership skills. Maintain up to date knowledge of and enforce all applicable laws, policies, and procedures to ensure the safety of all guests in accordance with TSBC and Z-98. Works closely with Ski Patrol, Mountain Safety, Lift Maintenance, and Electrical Maintenance to assist and resolve any problems that may arise on the mountain. Maintains good relationships with Snow School, Snow Surfaces and F&B teams. Promote clean and organized workstations and helps to maintain surrounding areas. Receive and assess guest questions, comments and complaints providing timely resolutions Other duties as assigned Job Requirements: High School Diploma or equivalent required 1-2 Years’ experience in Lift Operations/Lift Experience at Whistler Blackcomb or equivalent operations experience. 1-2 years of previous lift or mountain operations leadership experience required Possess a valid BC driver’s license Proficient use of MS OfficeAbility to read, write, speak, and comprehend English language proficiently Good communication skills (verbal and non-verbal) and high EQ Self-motivated, able to use initiative to find solutions, team player, there is no manual for this role! In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.