Lotte Arai Resort is a remarkable destination for skiing enthusiasts, often acclaimed for its breathtaking views and exceptional skiing conditions. The resort's location is convenient and the surroundings are stunning, providing an exceptional experience for winter sports enthusiasts.
The resort is appreciated for its warm hospitality and accommodating service, often going above and beyond to ensure customer satisfaction. For instance, the staff is mentioned as being friendly and helpful, assisting guests with room changes and other needs. However, the language barrier is noted with very few staff members being fluent in English. This can be managed with the use of translator apps.
The resort's accommodations are comfortable and spacious, providing a relaxing environment for guests after a day on the slopes. The rooms are well-equipped, although some guests have noted the need for additional storage space for clothing.
The quality of the food at the resort is good, but the options are described as somewhat limited and the restaurant's operating hours can be unpredictable. It is worth noting that the resort's location makes it somewhat isolated for those without a vehicle, leading some to suggest bringing your own food or exploring dining options in the nearby town.
The skiing conditions are highly praised, with guests describing the snow as soft, thick, and powdery. The experience of skiing followed by relaxing in an onsen is described as heavenly, making the resort a paradise for first-time and seasoned skiers alike. However, some services and amenities expected to be open were not, or had limited hours, which was a drawback for some guests.
Overall, Lotte Arai Resort offers a unique and enjoyable experience, especially during the peak skiing season from January to February. It is a popular destination for both couples and families, with many guests planning return visits. Despite some minor issues, the resort's inviting ambiance, picturesque views, and superb skiing conditions make it a standout choice for a winter getaway.