Otsego Ski Resort is a popular choice for holidaymakers and travelers, widely appreciated for its serene location and quiet atmosphere. While the resort can accommodate both families and groups of friends, it also serves as an idyllic venue for weddings and other social events. The spacious rooms are generally regarded as clean and comfortable, with functioning air conditioning and a basic selection of amenities. Some guests, however, noted the absence of a microwave and the limited functionality of the TV.
Despite its charm, several guests expressed concerns about the overall condition of the resort. Specifically, there were mentions of the need for refurbishment to the exterior of the buildings and updates to the room furnishings. The rooms were described as somewhat outdated, with a few guests noting issues such as peeling paint and windows in need of cleaning.
The resort's service has received mixed reviews. Some guests reported satisfactory experiences with housekeeping responding promptly to clean unattended rooms. In contrast, other guests experienced issues with the room booking process and late-night access to their rooms due to malfunctioning key cards. Concerns were raised about the lack of overnight front desk staff, which proved inconvenient in these instances.
Furthermore, some guests encountered issues with the resort's billing system, which resulted in overcharges and a lack of timely resolution. Communication with the management in these circumstances was characterized as frustrating and time-consuming.
The resort's golf course also received mixed reviews. While praised for the condition of the greens, the layout was described as confusing for first-time players, with no map on the scorecard. Additionally, some guests expressed dissatisfaction with the state of the bunkers.
Overall, Otsego Ski Resort provides a tranquil setting for a holiday, with potential for improvements in service and facilities.