Pine Mountain Ski Resort is renowned for its exceptional customer service and commitment to guest satisfaction. Many visitors have commended the staff for going above and beyond to assist, particularly in instances such as lost keys. The resort also features a helpful front desk manager, Leslie, who has been praised for her dedication to guests' comfort and happiness.
The resort is a favorite destination for families, some of whom have been regular visitors for over three decades. They have noted considerable improvements and developments over the years under the new ownership. These changes are particularly noticeable in the lodge and Timberstone, which have undergone significant room upgrades, contributing to an enhanced guest experience.
However, the resort has also received some criticism from guests. Some have expressed dissatisfaction with the condition of the condos, citing issues with cleanliness and maintenance. Concerns have been raised about outdated amenities, unclean bathrooms, and malfunctioning air conditioning units. The food and service at the resort's restaurant, Famers, have also drawn negative reviews, with guests citing overcooked dishes and slow service despite the presence of adequate staff.
Despite these issues, Pine Mountain Ski Resort has also been a popular venue for special events, such as weddings. Feedback from these events has been generally favorable, particularly regarding the convenience of having all aspects of the celebration in one location. The resort's food offerings for such occasions have been commended, although some guests suggested improvements in ingredients and food preparation.
In conclusion, while Pine Mountain Ski Resort has earned a reputation for its outstanding customer service and significant improvements under new ownership, it is clear that there are areas where further enhancements could enhance the overall guest experience.