Advanced Product Sales

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles• 401(k) Retirement Plan • Employee Assistance Program• Excellent training and professional development• Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Advanced Product Sales Agent is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while working across various lines of Product Sales business including tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests—serving as the gateway to every epic adventure across our resorts. Job Specifications: Starting Wage: $22.00/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Deliver elevated, personalized guest experiences by creating meaningful connections and consistently modeling Vail Resorts’ commitment to Epic Service. Serve as a trusted expert across all PSS business lines—including tickets, passes, Ski & Ride School, activities, and related offerings—confidently guiding guests through complex decisions and scenarios. Take ownership of the guest experience by resolving escalated, non-routine, or complex issues with sound judgment, empathy, and a solution-focused approach. Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure. Support the success of the team by sharing knowledge, providing guidance, and informally mentoring peers to strengthen overall service delivery. Seamlessly navigate multiple lines of business, balancing speed, accuracy, and exceptional service in a dynamic, high-volume environment. Execute accurate and efficient point-of-sale transactions, including profile management, payments, adjustments, exchanges, and order fulfillment, with a high level of accountability. Handle cash (where applicable) and electronic transactions responsibly, following all policies and procedures to ensure accuracy and accountability. Enhance the guest experience by proactively recommending tailored products, services, and upgrades that align with guest needs and maximize their resort experience. Build strong relationships and communicate professionally across channels—including in person, phone, and email—with guests, travel partners, property teams, and internal stakeholders. Act as a key connector across departments, coordinating with leadership and operational teams to ensure seamless resolution of guest needs and service recovery situations. Maintain deep, up-to-date knowledge of resort products, policies, and operations, serving as a reliable resource for both guests and team members. Contribute to a high-performing, organized environment by ensuring workspaces are clean, prepared, and optimized for efficient service. Promote a safe, welcoming environment for guests and team members by remaining aware of operational conditions and addressing or escalating concerns as appropriate. Demonstrate flexibility, accountability, and a team-first mindset by supporting evolving business needs and performing other duties as assigned. Support daily setup and teardown of PSS locations, including pulling reports, organizing signage and stanchions, and ensuring spaces are properly prepared and secured. Perform other duties as assigned. Job Requirements: High School Diploma or GED Equivalent Experience working in customer service or ticket sales preferred Flexibility to work both inside and outside with exposure to the elements Adherence to safety standards and procedures as a core company value. Must be able to communicate fluently in English Ability to work a flexible schedule including nights, holidays, and weekends Ability to stand or sit for extended periods of time Ability to lift up to 25lbs An Advanced Product Sales agent is a team member who is a flexible employee who will work across multiple departments and in various roles to support the one resort mentality which could include one of the following: Mountain Activities Ticket Sales Pass Sales Call Centers Ski and Ride Schools The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.