Assistant Manager Housekeeping

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Responsible for assisting with the management of the daily operations of the Housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms and public areas, and direction for all housekeeping activities including; staffing, room inspections, training and development of employees, deep cleans inspection and tracking, tracking of lost and found, inventories, and guest services. Job Specifications: Starting Wage: $57,784.00 - $64,064.00 Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Assisting with the Housekeeping management of Mountain Thunder Lodge. Guest Services, including guest follow up, rebound reports and client representation to group contacts. Public Area, lobby, landings, storage closets and guestroom cleanliness. Brand standards passing score, auditing and maintaining this standard in all hotel areas High level of productivity Staffing and training Linen inventories twice annually Uniform system management and tracking/inventory Laundry operations (training, purchasing) High level of accountability for training and standards Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests. Monitor house count and make staffing adjustments accordingly. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, and outdoor common areas. Celebrates successes and publicly recognizes the contributions of team members. Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts. Ensure proper usage of Ecolab chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations. Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Prepares professional correspondence for customers, internal booking reports and file maintenance. Adheres to department budget. Provide staffing, training, coaching and performance reviews for the housekeeping department. Ensures employees understand expectations and parameters. Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Complies with all Rock Resort brand standards, policies and procedures. Empowers team members to provide excellent customer service. Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Performs any additional tasks or projects as required. Job Requirements: Required: High school diploma or equivalent. Minimum one year of resort housekeeping experience. Previous supervisory or management experience in a guest service setting. Basic computer skills. Must be able to communicate effectively and professionally in English. Must be able to lift up to 50 lbs. Must be able stand for long periods of time and be able to access all areas of the resort. Preferred: College degree in a Hospitality Management program. Experience with Microsoft Office applications including Word, Excel and Outlook. Experience with IQware. Bi-lingual in Spanish The expected pay range is $57,784.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.