Senior Employee Housing Coordinator

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: The Sr. Housing Coordinator is a key member of the Employee Housing team, supporting a range of tasks and initiatives that contribute to a positive and effective housing experience for employee residents. In partnership with leadership, this position helps carry out strategies that align with business needs while fostering a safe, inclusive, and welcoming living environment. The role blends people-focused support with operational responsibilities, contributing to both the day-to-day resident experience and broader team priorities. This includes delivering strong customer service, supporting housing-related processes, and helping create an engaging and community-oriented environment. This individual serves as a resource and partner to residents and stakeholders, working collaboratively across teams to support evolving workforce housing needs. Success in this role requires adaptability, strong organizational skills, and a commitment to providing a high-quality experience in a fast-paced setting. Responsibilities and focus areas may shift throughout the year based on seasonal demands and business priorities. Job Specifications: Starting Wage: $20.50/hr - $23.58/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Resident Experience & Community Engagement Create a welcoming and supportive environment for residents by delivering exceptional customer service Support initiatives that enhance the overall resident experience and foster a safe, inclusive, and welcoming housing environment Support resident-facing programs, communications, and engagement opportunities Serve as a resource for residents, addressing questions, concerns, and requests with a focus on timely resolution and strong customer service Help residents navigate transitions and offer resources around mental/physical wellness Assist with conflict resolution and help foster a respectful, community-oriented living environment Housing Operations & Administration Maintain accurate documentation and support compliance with housing policies, procedures, and regulatory requirements Assist with reporting, tracking, and continuous improvement of housing processes and initiatives Coordinate resident communications, including move-in/move-out updates, failure-to-depart cases, property notices, and fostering positive resident relationships. Ensure compliance with housing policies, including Assistance Animal processes and legal documentation related to resident license agreements and other housing documents. Manage key processes, parking assignments, and key/code issuance while conducting audits and tracking processes. Facilitate move-in/move-out coordination, including preparing check-in packets, conducting inspections, and managing personal property left behind .Property & Facilities Support Conduct regular inspections, post property notices, and provide on-site support to address unit, building, and facility needs Partner with internal teams and/or third-party vendors to address maintenance, safety, and operational needs across housing properties Collaboration & Support Services Collaborate with internal partners and external resources to support residents and respond to evolving needs Support emergency response protocols and help connect residents with appropriate resources when needed Provide cross-functional support to housing operations as needed based on seasonality and business demand General Responsibilities Complete additional responsibilities and special projects as assigned Job Requirements: High School Diploma, some college coursework or college degree preferred 1+ years’ experience in guest services, customer service, or a related role, demonstrating strong interpersonal and communication skills 1+ years’ experience managing and maintaining data with a strong focus on accuracy and organization. Ability to handle confidential information with discretion and in compliance with data protection regulations Experience with conflict resolution preferred Valid Driver's license Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies. StarRez or other room management software programs experience preferred. Excellent written and verbal communication skills in English, with the ability to convey information clearly, concisely, and professionally Spanish preferable (US) / French preferable (Canada) (East- Portuguese preferable) Other Requirements: Strong attention to detail with the ability to review and ensure accuracy in work, manage multiple tasks, and maintain high standards of quality Preferred Skills: Interpersonal skills Strong Communication skills Problem-solving skills Effective time management Conflict resolution Adaptability Strong critical thinking The expected pay range is $20.50/hr - $23.58/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.