Senior Coordinator: IT Support

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The IT Support - Senior Coordinator position is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at Crested Butte Mountain Resort (CBMR). The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests. The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support. The Senior Coordinator comes to the position with IT experience; develops a working knowledge of Vail’s organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement. Job Specifications: Starting Wage: $22.09/hr - $25.99/hr Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Be Safe: Prioritize and ensure personal, coworker and guest safety in all aspects of your work. Adhere to company safety policies and procedures. Engage in company trainings and initiatives to support safety. Serve Others: Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate. Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI). Mentor/share job knowledge with junior employees. Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc. Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. Drive Value for the Company: Provide support for resort and remote-location sales points and peripherals. Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc. Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc. Create and maintain accurate documentation and SOPs, as assigned. Strive for continual improvement and growth by actively participating in company and IT-specific training. Obtain CompTIA A+ certification within first year of employment. Suggest and implement new ideas and tactics for improving user support and guest experience. Develop working knowledge of Vail Resorts IT organizational structure and processes. Mentor and share job knowledge/skills with junior employees. Assist with procurement. Do Right: Follow and ensure that all users are following IT-related company procedures, guidelines and policies. Perform tasks with integrity by always doing the right thing. Do Good: Engage and support the community--contribute to its success. Promote all company values. Be Inclusive: Welcome and engage with all guests and coworkers. Welcome everyone ​to our company, resorts and communities - all races, gender identities, sexual orientations, abilities, and the many qualities that make us each unique. Have Fun: Maintain a positive attitude with all aspects of the job. Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. Other duties and projects as assigned. Other duties as assigned. Job Requirements: Positive, enthusiastic, and friendly. Solution oriented with desire to learn new skills. Familiar with technology support in an enterprise environment. Able to work independently and prioritize workload. Ability to sit and stand for long periods of time. Able to move 50 lbs (with assistance if needed). Able to work a schedule that will include weekends and holidays. Ability to ski or snowboard at intermediate level. Valid US driver’s license. The expected Total Compensation for this role is $22.09/hr - $25.99/hr. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.